Aussie Dog Warranty Information
The warranty information below applies to Australia customer purchases only and does not apply to purchases made outside of Australia.
Swing tags are attached to all products with a clear description of the item, intended use, dog size appropriate to use the product and warranty terms and conditions.
After product purchase, always monitor your dogs behaviour with the product to ensure safe play. Remove the product if it becomes damaged or you consider the dog’s behaviour with the product to be overly obsessive. If unsure, contact Aussie Dog for advice.
The following Alone Play items are covered by a Replacement Warranty. Claims limited to ONE replacement only.
In Store Refund & Replacement Process
All products must be returned within the individual warranty periods to place of purchase, with proof of purchase. Store may grant refund or replacement providing product has failed under stated warranty terms and conditions. For example…. if a product has been correctly used, installed and sized to dog but has still failed, it may be eligible for warranty claim. All claims under warranty are limited to ONE REPLACEMENT ONLY. Returns to place of purchase are done at the customers own expense.
In Store Reimbursement Process
Credits or replacement stock will be provided by you’re distributor of Aussie Dog products pending approval from Aussie Dog. Approval will be granted providing claim abides by stated warranty terms and conditions. Aussie Dog can be contacted directly if needed to resolve potential claims or reimbursements outside normal terms, conditions or circumstances.